Expertise

Claims resolution

When damage occurs, we are on your side.

The insurance company may be on the other end of the line. We are with you right away – with a clear plan, a fast response, and experience from tens of thousands of similar situations. We ensure that your claims are assessed fairly, documentation is in order, and payment arrives on time.

24/7 Hotline

+420 595 132 311

We are here for you 24/7. During working hours, your dedicated claims specialist will assist you; after hours, our 24/7 hotline is available.

What our approach is based on

Non-stop support and assistance

We are here for you 24/7. During working hours, your dedicated claims specialist will assist you; after hours, our 24/7 hotline is available.

Without delay, we help you respond correctly and ensure you do not lose your entitlement to insurance benefits.

Technical precision in documentation

We use modern technologies – drones, thermal cameras, and 3D modeling to accurately document damage and prepare everything needed for the insurance company.

Active representation in negotiations

We participate in on-site investigations, review calculations, monitor deadlines, and advocate for your legitimate claims. You are represented professionally.

Prevention and lessons learned

We will send you a claims history analysis to reduce the risk of recurrence. We want to prevent similar situations from happening again.

What you get as a client

We don’t stop at assistance. We take responsibility.

  • Immediate help from experienced specialists
  • Faster and simpler claims settlement process
  • Active representation in negotiations with the insurance company
  • Thorough review of calculations, exclusions, and deadlines
  • Prevention of future damages through retrospective analysis

How does SATUM handle claims?

A process that works in crisis situations. Clearly and without delays.

1

Providing immediate support

We assess whether it is an insured event and ensure all initial steps are taken so as not to jeopardize insurance benefits.

2

Processing documentation

We tell you everything that needs to be submitted to the insurer in accordance with the insurance terms and conditions.

3

Advocating your interests

We review how the insurer resolved your claim. If necessary, we initiate the complaint procedure.

4

Implementing prevention

We conduct a claims history analysis, recommend changes, and train employees for prevention purposes.

Digital damage documentation

Faster settlement, more accurate evidence, better results.

For every major insured event, we use modern technologies – drones, photogrammetry, 3D models, and thermal imaging equipment. The result is technically precise documentation that helps speed up the entire process and prevent unnecessary disputes about the scope and cause of damage.

SATUM claims resolution team

Team Leader
JUDr. Tomáš Vícha
Director of Claims Department

Our specialists are fully dedicated to claims – technically, legally, and personally. We are your partners when trust, time, and money are at stake.

Suffered damage? Need help?

We are your support in resolving any insurance claims.

Our Expertise

Modern technology and digital tools for insurance
Expert consulting, legislation, and education in insurance
Professional representation and support in claims settlement
Active management and ongoing insurance coverage optimization
Strategic insurance program design tailored to your company
Comprehensive risk assessment for optimal insurance protection
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